Shipping policy
Last updated: [06/07/2025]
At Lobbay, we are committed to delivering your orders quickly and reliably. Please review our shipping policy below for details on processing times, shipping methods, and delivery estimates.
Processing Time
- All orders are processed within 2–11 business days (excluding weekends and public holidays).
- You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Rates & Delivery Estimates
We offer worldwide shipping, including to the UK, USA, Australia, and other countries. Shipping charges will be calculated and displayed at checkout.
Estimated delivery times:
- United Kingdom: 3–7 business days
- United States: 5–10 business days
- Australia: 7–12 business days
- Other International: 7–15 business days
Please note that delivery times are estimates and may vary due to customs processing or other unforeseen factors.
Order Tracking
Once your order ships, you will receive an email with your tracking number. You can track your order through the link provided in that email.
Customs, Duties, and Taxes
Lobbay is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, or import duties) are the responsibility of the customer.
Shipping Issues
If you have not received your order within the estimated delivery window, please contact us at info@lobbay.com with your order number, and we will be happy to help track down your shipment.
Incorrect Addresses
Please double-check your shipping address before placing your order. We are not responsible for delays or lost packages due to incorrect addresses provided by customers.